Frequently asked questions about press die CAD data

  1. Q1My screen froze. What should I do to forcibly exit the screen?


    Open Task Manager, select "Misumi_Client.exe" and click "End Task"

  2. Q2"Remote server returned error. (407 proxy authentication) is required" is displayed.


    Contact the Misumi Mold Division, Technical Support Desk as indicated below.

  3. Q3Are alteration selections also reflected in 3D?


    Yes, they are. 3D shapes are generated according to the alteration selection.

  4. Q4What should I do to select a different product type (model)?


    Select again from the web catalog. Only one CAD Download/3D Preview display screen is displayed at a time, so the screen will switch over. (Two or more screens cannot be displayed owing to memory restrictions.)

  5. Q5What should I do to uninstall installed settings?


    To uninstall settings, execute Control Panel > Add/Delete Programs.

    Corresponding programs are as follows:

    • ・MISUMI CAD Download and 3D Preview application
  6. Q6Data does not run properly on Windows XP. What should I do?

  7. Q7Can I use Firefox?


    We regret that operation of the CAD/model number generation service has been confirmed on Internet (Explorer 8.0 or later) or Google Chrome.
    Please note that operation is not guaranteed when running with Internet Explorer or Google Chrome enhanced tab features, for example.

  8. Q8Does the service cost anything to use?


    No, it doesn't. The service is available free of charge.

  9. Q9Is the service compatible with Google Chrome?


    Installation of ClickOnce for Google Chrome is required in order to use CAD Data Download & 3D Preview with Google Chrome for Windows.

If you have any other questions in addition to those above, don't hesitate to contact us at the following address.

Die & Mold Division

TEL:847-843-9105 (ext.370) / FAX:847-843-9107

8:30 a.m. - 8:00 p.m. ET (Monday to Friday)