Understanding our guidelines
Supplier Scorecards
MISUMI uses scorecards to evaluate our own manufacturing plants as well as local suppliers on the following criteria:
- On Time Delivery
- Number of Claims
- Invoice Control
- Productivity
Suppliers are expected to provide products and/or services while minimizing service interruptions that can prevent MISUMI from meeting its customers’ demands. Risk control/mitigation plans must be in place to ensure critical functions can be performed in the event of an unexpected interruption of service. If requested by MISUMI, suppliers must provide a copy of their plan for review.
Criteria Scores & Weight
1 On Time Delivery 2.Number of Claims 3.Invoice Control 4. Productivity
| Criteria Scores | Weight |
| On Time Delivery | 30% |
| Number of Claims | 30% |
| Invoice Control | 20% |
| Productivity | 20% |
| Total Overall Weight % | 100% |
Change Control / Notification
Suppliers must provide MISUMI notification of changes 90 days prior to those changes taking effect. After MISUMI reviews a change notification, an appropriate written response will be provided based on our business needs. Changes requiring notification include, but are not limited to:
- Manufacturing Processes and Locations
- Product Design and Specifications
- Packaging and/or Labeling
- Supplier or Sub Contractor Changes
- Raw Material Changes
- Equipment Changes
Immediate Notification of Quality Issues
MISUMI expects its suppliers to provide immediate notification if they become aware of quality issues, defects or any regulatory or compliance related concerns that impact product conformity, health or safety. This policy also applies to products that have already been delivered to MISUMI.
Supplier Corrective Action Request (SCAR)
MISUMI prides itself on customer satisfaction and pays close attention to supplier performance as it has a direct impact on our end user. SCAR(s) will be issued for repeated quality or service issues. MISUMI’s expectations for suppliers are to:
- Confirm receipt of SCAR within 48 hours
- Identify the “root cause cause” of the problem
- Identify a short term and long term containment to prevent future occurrences
- Ensure the implemented actions are meeting customer expectation (internal verification of effectiveness)
- Complete and return SCAR within 30 days of issuance*
- MISUMI Quality Manager will evaluate the effectiveness of implemented actions and provide a formal response to the supplier
Examples:
| 1. On Time Delivery | Range of Score | Score |
| Timeliness - Delay Product arrives within a window of 0 days late |
0-5 | 5 |
| Timeliness - Early Arrival Product arrives within a window of 1 days early |
0-5 | 5 |
| Section Score | 100% |
| 2. Number Of Claims | Range of Score | Score |
| Overall Quality/Product Claims Correct completed product |
0-5 | 5 |
| Correct Packaging/Arrival Claims Correct packing materials, documents, and labels are being used |
0-5 | 5 |
| Section Score | 100% |
| 3. Invoice Control | Range of Score | Score |
| Monthly Billing Statement The monthly invoice billing statement is provided at the beginning/end of each month |
0-2 | 2 |
| Accuracy Of Invoice Invoices are submitted with requested information and no errors |
0-2 | 2 |
| Invoice TAT Invoices are submitted right when product is shipped |
0-2 | 2 |
| Section Score | 100% |
| 4. Productivity | Range of Score | Score |
| Use G-Mind To Pull Orders All new order documentation/registration |
0-3 | 0 |
| Use G-Mind For All Other Functions Unfits, Expedite, OR requests, etc. |
0-3 | 0 |
| Supplier Documentation The required Documentation has been provided and is up to date |
0-3 | 3 |
| Unfit Turn Around Time (TAT) Unfits and OR requests are responded to in a reasonable amount of time |
0-3 | 3 |
| Section Score | 100% |