Help with your claim or return

Q: How do I file a claim?

Please email Customer Service at inquire@misumiusa.com for any claim(s) including:

If you received incorrect items and/or incorrect specifications, please submit the following to start the claim process:

• MISUMI order number (if possible), PO number, part number & quantity
• To help expedite processing, please include pictures and measurements of incorrect part number(s).

 

If you received incorrect item quantities:

• MISUMI order number (if possible), PO number, part number & quantity
• Was the package damaged?
• If yes, please provide pictures of the damaged package (if possible).
• If no, please provide pictures of the items including the white label that is attached to all items in the package (if possible).
• Copy of the packing slip.

 

If you are missing items from your order:

• MISUMI order number (if possible), PO number, part number & quantity
• Was the package damaged?
• If yes, please provide pictures of the damaged package (if possible).
• If no, please provide pictures of the items including the white label that is attached to all items in the package (if possible).
• Copy of the packing slip.

 

If you received damaged items:

• MISUMI order number (if possible), PO number, part number & quantity
• To help expedite processing, please include pictures of the packaging and damaged items.

 

Find out more information on our 30-day Free Return Program for Stages.

 

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