Other
- Q1
- Q2
what is the "System requirement"? / I can't see the website. / website display has collapsed.
- Q3
Microsoft Internet Explorer 6.0 or higher (Windows) Firefox 3.0 or higher (Windows)
- Q4
- Q5
- Q6
- Q7
The page does not display or transition properly. What should I do?
Q1What are MISUMI's office hours?
A1Monday to Friday, 7 a.m. - 9 p.m. Eastern Time. On Saturdays, 8 a.m - 5 p.m. Eastern Time for Customer Service calls. No products are shipped on Saturdays.
Q2what is the "System requirement"? /I can't see the website./website display has collapsed.
A2The following Web browsers are recommended to view our website. The website may be inoperable or may not display properly if your Web browser is not one of the recommended browsers, or, depending on your browser configuration, even when used in conjunction with a recommended browser.
Q3Microsoft Internet Explorer 6.0 or higher (Windows) Firefox 3.0 or higher (Windows)
A3If you are not using one of the web browser versions above, we recommend you update your web browser.
Q4How can I stop receiving your email blast?
A4You could use "Inquiry" to stop it.
https://us.misumi-ec.com/us/Contact.htmlQ5Is there a community page of MISUMI?
A5We have a Facebook page. Please see our site.
http://www.facebook.com/misumi.usaQ6There is a product for which I cannot Download CAD data.
A6CAD data is not available for every part. If you need CAD data that is not available on the website, please contact Engineering at 1-800-681-7475 ext. 360
Q15The page does not display or transition properly. What should I do?
A7Please check your browser settings, in the following order.
Screen shots are taken from Microsoft Internet Explorer 11.
1. Page reload
Press and hold the [Ctrl] and [R] keys on the keyboard.
* Contents you entered may disappear. Use temporary storage function or refrain from the contents.
2. Clearing your cache
(1) Click [Tools] → [Delete Browsing History]
(2) Check only [Preserve Favorites website data]、[Temporary Internet files and Website files ] → [Delete]
3. Confirm security level
(1) [Tools] → [Internet options]
(2) [Security] → [Internet] → [Default level] → [Medium-high]
* Unnecessary if you can not click [Default level]
4. Set up trusted sites
(1) [Security] → [Trusted sites] → [Default level] → [Medium] → [Sites]
(2) Type [https://*.misumi-ec.com/], [http://*.misumi.jp/] and [https://*.partcommunity.com] → [Add] → [Close]
5. Accept cookies
(1) [Privacy] → [Advanced]
style="margin-bottom: 10px;"(2) Check [Override automatic cookie handling] → chose two [Accept], Check [Always allow session cookies] → [OK]
6. Set Pop-up blocker
(1) [Privacy] → Check [Turn on Pop-up Blocker] → [Settings]
(2) Check [Show Notification bar when a pop-up is blocked] → Blocking level [Medium] → [Close]
