1. Q1What are MISUMI's office hours?


    Monday to Friday, 7 a.m. - 9 p.m. Eastern Time. On Saturdays, 8 a.m - 5 p.m. Eastern Time for Customer Service calls. No products are shipped on Saturdays.

  2. Q2what is the "System requirement"? /I can't see the website./website display has collapsed.


    The following Web browsers are recommended to view our website. The website may be inoperable or may not display properly if your Web browser is not one of the recommended browsers, or, depending on your browser configuration, even when used in conjunction with a recommended browser.

  3. Q3Microsoft Internet Explorer 6.0 or higher (Windows) Firefox 3.0 or higher (Windows)


    If you are not using one of the web browser versions above, we recommend you update your web browser.

  4. Q4How can I stop receiving your email blast?


    You could use "Inquiry" to stop it.

  5. Q5Is there a community page of MISUMI?


    We have a Facebook page. Please see our site.

  6. Q6There is a product for which I cannot Download CAD data.


    CAD data is not available for every part. If you need CAD data that is not available on the website, please contact Engineering at 1-800-681-7475 ext. 360

  7. Q15The page does not display or transition properly. What should I do?


    Please check your browser settings, in the following order.
    Screen shots are taken from Microsoft Internet Explorer 11.

    1. Page reload

    Press and hold the [Ctrl] and [R] keys on the keyboard.

    * Contents you entered may disappear. Use temporary storage function or refrain from the contents.


    2. Clearing your cache

    (1) Click [Tools] → [Delete Browsing History]

    (2) Check only [Preserve Favorites website data]、[Temporary Internet files and Website files ] → [Delete]

    Clearing your cache


    3. Confirm security level

    (1) [Tools] → [Internet options]

    (2) [Security] → [Internet] → [Default level] → [Medium-high]

    * Unnecessary if you can not click [Default level]

    Confirm security level 01
    Confirm security level 02


    4. Set up trusted sites

    (1) [Security] → [Trusted sites] → [Default level] → [Medium] → [Sites]

    (2) Type [https://*.misumi-ec.com/], [http://*.misumi.jp/] and [https://*.partcommunity.com] → [Add] → [Close]

    Set up trusted sites 01 Set up trusted sites 02


    5. Accept cookies

    (1) [Privacy] → [Advanced]

    style="margin-bottom: 10px;"(2) Check [Override automatic cookie handling] → chose two [Accept], Check [Always allow session cookies] → [OK]

    Accept cookies


    6. Set Pop-up blocker

    (1) [Privacy] → Check [Turn on Pop-up Blocker] → [Settings]

    (2) Check [Show Notification bar when a pop-up is blocked] → Blocking level [Medium] → [Close]

    Set Pop-up blocker