Ordering / Quoting

  1. Q1How do I read your catalogs?

    A1

    Go to the How to Use the Catalogs page. If the information there does not answer your question, contact our customer service at 1-800-681-7475 ext. 1.

  2. Q2Once I've placed the order can I make any changes?

    A2

    You cannot make changes on the website once you've completed your order. If you need to make changes, please contact Customer Service Team at 1-800-681-7475.

  3. Q3What if I go to "Order Now" to place an order and there is an error?

    A3

    If you place an order without quoting first and there is a part number error, the customer service department will be notified and we will email you with any questions.

  4. Q4How do I locate a quote or order that I've already completed?

    A4

    To look up a previous order or quote, you can click on the My Quote/Order History button and then click on Search. Once you find your order, click on the Show Details button.

  5. Q5If I've searched the part numbers and added them to the cart, can I place an order?

    A5

    Yes. Click on the "Order Now" button and proceed in the ordering process. If you need pricing and ship dates immediately, click on Quote before you order.

  6. Q6What if I want to order fewer parts than I quoted?

    A6

    Once you're ready to proceed with an order from a quote, you will check the items would you like to order. The unchecked items will not be ordered.

  7. Q7I've requested a quote and the part number comes up in red. What does this mean?

    A7

    There is an error with the part number. You can click on View e-catalog page, or Modify Quotation to change the part number. If you don't know what the error is, click on Contact Customer Service and customer service will be in contact.

  8. Q8I need to order new printed catalogs. Can I do that on the website?

    A8

    xxx

  9. Q9Can you view the e-catalog page your item is on from the quote screen?

    A9

    Should you begin a quote and leave the ordering system before the quote has been completed you may risk losing your quotation.

  10. Q10Where do you enter a shipping account number, if available?

    A10

    While creating an order request the system will ask you for a ship method. Choose "Collect" or "Third Party Billing." The box below then becomes available for you to type in your account number.

  11. Q11Does the site suggest parts based on others which are in the order?

    A11

    No. While entering your part numbers, the field may auto-suggest part numbers closest to your part number. The ordering system will not suggest part numbers based upon their category.

  12. Q12What if you need more than one quantity quoted at one time?

    A12

    We suggest that you create multiple quotes if you are checking for a quantity price break on a specific part.

  13. Q13What payment methods are accepted?

    A13

    Company check, wire transfer or credit card (VISA®, MASTERCARD®, AMERICAN EXPRESS®)

  14. Q14I have a catalog with Japanese yen pricing. What is the conversion rate to the US dollar?

    A14

    The general conversion rate is $1=100 yen. This rate may change at any time without notice.

  15. Q15Can I order an item not listed in your catalogs?

    A15

    If you want our product in a size or version not listed in our catalogs, or need to get an item made by a Japanese manufacturer with no distributor in the US, send us the Special Request Form via on-line or fax us at 1-800-681-7402. Include information such as what the item is, how many you need, special requirements (in case of MISUMI items), and who the manufacturer is (in case of non-MISUMI items). Please include drawings if your explanation is difficult.

  16. Q16I have a part number from another manufacturer. Can you cross-reference it?

    A16

    We can cross-reference some items. Contact our sales representative in your area refer to Office Locations or customer service for assistance.

  17. Q17How long does it take to get a quote?

    A17

    We usually send you a quote the same day (or get back to you with information if there is a problem) for standard MISUMI items. For special items, allow at least 24 hours for a quote to be prepared. Note that requests received after our business hours(Monday to Friday, 7:00 am ~ 9:00 pm ET) will not be processed until the following day.

  18. Q18How do I request a quote online?

  19. Q19How do I place an order? Is there a special form to use?

    A19

    You can place an order by using our on-line order form. You can also fax us your PO or call us to place an order. For off-line orders, there is no particular form, but please include the following: Company name, PO number, Billing address, Shipping address, Ship-to attention, your Phone & Fax numbers, Product(s) to be ordered, Quantity, Shipping method (UPS Ground, Red, etc.), and whether you want all the items shipped together if the items you are ordering have different shipping dates.

  20. Q20I did not get an SO Confirmation for my order. How can I make sure that my order has been processed?

    A20

    You should receive your SO Confirmation on the same day, if your PO number is received during our business hours. If you do not get your SO Confirmation the same day please contact Customer Service. DO NOT send your order again to avoid duplicate orders.

  21. Q21I configured the part numbers on your site, but the quotation says they are bad part numbers.

    A21

    If you are using the numbers used in the CAD file you downloaded, (ex. SFJ10_120 or MISUMI_lsrc_r40) replace "_" with "-." Also "MISUMI_" should be deleted. (ex. SFJ10-120 or LSRC-R40.) Save part numbers that you configure in "My Components List" to avoid these mistakes, rather than your CAD application Software.

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